Support & Training

We provide you several ways to reach out to our Helpdesk with your support needs or IT related questions:

• http://help.okcu.edu - Submit or follow up on a service call ticket online. This is a great way to provide us all the information we need to know about your IT problem and keep up with the status of your service request.
• (405) 208-5555 - Give our Helpdesk a call to speak directly with a technician to describe your problem and start a service ticket (see previous bullet point).
• helpdesk@okcu.edu - Email the Helpdesk.
• Tom and Brenda McDaniel University Center (room 136) - This is the location of our walk up Helpdesk. Our normal business hours are Monday through Friday, from 8 AM to 8 PM. Summer and holiday hours may differ.

Are you having issues with an online course or with the learning management system (ocuonline.okcu.edu)? We are here to help you 24-hours a day, 7-days a week. Here is how you can reach us:

• (405) 208-5550 - Give our support center a call to speak directly with a technician who can address most issues you may be encountering.
• onlinehelp@okcu.edu - Send an email to the support center describing in detail your problem. A support ticket with be created and a technician will follow up with you.

Our Media Services team is here to help with all your audio/visual requests.

If planning an event and need A/V equipment or support, please read through the following:

• All Media Services requests will be made through SchoolDude by accessing the form at www.myschoolbuilding.com. Media Services will not grant requests made by phone or by email.
• Event organizers will be expected to make requests for A/V support a minimum of 5 business days in advance of the event. Media Services reserves the right to deny requests not made within the 5 business days.
• Media Services reserves the right to deny the use of equipment in locations deemed dangerous to the equipment or where production quality cannot be guaranteed.
• Event organizers must insure access to the location for Media Services a minimum of one hour prior to the start of an event.
• Media Services commits to having the event setup a minimum of 30 minutes prior to the start of the event.
• Media Services will provide an equipment check with event organizers a minimum of 30 minutes prior to the start of the event.
• Media Services will perform post-event assessment to track success levels and satisfaction.
• When wireless mics are used, Media Services will always provide a wired mic as backup.
• Student organizations will have to fill out the student organization request form and have it signed by an advisor before any equipment can be delivered or set up.

For other A/V support needs, you can report your issues or requests by one of the following:

• (405) 208-5159 - Media Services direct number. Feel free to leave a message if technicians are busy.
• (405) 208-5555 - Contact the Helpdesk if Media Services does not respond and you have an urgent issue.
• av@okcu.edu - Send Media Services an email if they cannot be reached by phone.

Campus Technology Services strives to provide the campus community with training opportunities to help expand the technical knowledge and capabilities of our faculty, staff and students.

Throughout the year, CTS will regularly advertise via email a wide variety of training or other information sessions. These sessions may be presented in labs or classrooms on campus, or as a webinar. Watch your university email for announcements of these opportunities.

Another great resource for those looking online, on-demand training is Atomic Learning. This site has an enormous catalog of "how to" video series for all types of topics including software, IT concepts, and even personal growth. Use your network username and password to access this service.